Home Security Company Comparisons BBB Reviews

One of the best ways to judge the best home security company is to do a Home Security Systems Comparison of their Better Business Bureau ratings. The BBB keeps tracks of complaints and violations reported by consumers. We have assembled these BBB ratings of the top home security companies and listed them from best-to-worst ratings. Take a look for yourself and then make the call. The results may surprise you:

  • Both  FrontPoint Security and Protect America are equal at the top with an A+ and an A  accredited rating, beating ADT, Xfinity, and the rest.
  • FrontPoint Security and Protect America are BBB accredited, have the lowest number of complaints, and offer the best value and support. That’s why they are the only companies we can recommend 100%!

*Click on to BBB Review to get linked to the BBB review of the corresponding Security Company

frontpoint key logo

  • BBB Review FrontPoint 
  • BBB Accredited
  • “A+” On a scale of A+ to F
  • NO Government Action!
  • Total Closed Complaints 62 as of 7/12/2015
  • Positive Experience 1
  • Neutral Experience 0
  • Negative Experience 2 as of 7/12/2015

protect america



  • BBB Review Comcast Xfinity
  • Comcast Cablevision is BBB accredited.
  • On a scale of A+ to F
  • Total Closed Complaints 34,702 as of 7/12/2015
  • Positive Experience 1
  • Neutral Experience 4
  • Negative Experience 147 as of 7/12/2015

vivint security

  • BBB REVIEW Vivint Security
  • Vivint, Inc. is not BBB Accredited.
  • B- On a scale of A+ to F
  • Government Actions!
  • Total Closed Complaints 3,504 as of 7/12/2015


  • BBB REVIEW Pinnacle Security
  • Pinnacle Security is not BBB Accredited
  • No rating on a scale of A+ to F
  • ! Alert for this business !
  • Government Action!

Why waste time with poorly rated, non-accredited home security companies? If you want the best home protection with the friendliest customer service, best alarm systems and overall best value choose FrontPoint or Protect America!

People have questioned the rating system of the Better Business Bureau. I do not know first hand if there are issues. What I do know is companies who have large numbers of complaints with the Better Business Bureau have more unhappy customers. There is an Overview if the BBB grade policy. The BBB states it’s grading of businesses are an “opinion”.

“BBB grades are not a guarantee of a business’ reliability or performance”

BBB grades businesses based on:

  • Complaint History
  • Type of Business
  • Time in Business
  • Background information business provides
  • Failure to honor commitments
  • Government actions and Licensing
  • Advertising issues

Other choices to evaluate a business besides Better Business Bureau.

Yelp.com has customers review local businesses directly.

Yahoo Local business reviews.

Angieslist is a paid customer review service.

Updated 7/12/2015

If we have been of any help please let us know. Thank You!